Monday, October 24, 2005

Email Nightmare

I've just spent the last 2 hours of my working day trying to figure out a way for sending DSET reports to DELL. Its 6pm now, and we still haven't worked it out. Trend for Exchange seems to be able to chew-up everything in a zip file and dump it back to me saying that it has hit an exception rule, as it detects the email as containing an 'Isolated Executable'. SurfControl is worse, it just says I'm trying to send a virus.

I've tried GMail, Hotmail, Yahoo. None of them work.

They all say I'm trying to send an executable file... :(

When I opened up the report file, I noticed most of the files were just .htm files and cascading style sheets. Then I realised what the scanners must be picking up. There has be some scripting code used within some of the .htm files.


Technology just got too smart for its own good.

This is one time that I really feel like technology has just backfired on me.

My company uses two sorts of security packages to filter our emails. And the result of implementing so much security checkpoints ? I can't even send a simple standard DSET report to DELL to fix my server issue! Grrrr....

I think the only thing left for me to do, would be to dialup to my own ISP and use my external email account from my ISP to send those zip files over to DELL.

Perfect. I now need to think of work-arounds solutions just to send an email.


Anonymous said...

hey girl, try zipping it up and change the file extention to .doc or something. Hope it works.

AstroGirl said...

tried all that .. didn't work :(

Anonymous said...

upload the files somewhere and get them to d/l them!

AstroGirl said...

believe it or not - we don't have the luxury of FTP services.

Anonymous said...

yes... i know... usually this is privillaged access... will need to punch some holes in the FW to allow that.